In addition to being a superb tool for customer surveys, ACE Survey can be used for a great deal more in your organization, for example employee surveys, product surveys or even invitations to the Christmas party.

Research shows that it is difficult and costly to make a satisfied customer even more satisfied. The best way to improve the customer experience is therefore to focus on making it as easy as possible for dissatisfied customers to have their issue resolved in their initial contact. More and more people choose to measure "simplicity" with the question "How easy was it to have your case resolved?". This is termed Customer Effort Score.

ACE Interact enables the agent to receive instant feedback after completing a customer contact. This also opens up the option for individual-level coaching and variable pay coupled to customer satisfaction.