ACE Market | Telia ACE

ACE BookMe

Let your customers book personal meetings directly on the web with real-time updated calendars based on the agents' availability in Outlook.

ACE Agent API

Let the agent fetch information from, and write data to, your supporting systems directly in their work tool

ACE Facebook & Messenger

Meet customers and their questions where they're comfortable communicating online

Scrive eSign

Create a smoother contract process with the best signing solution on the market.

ACE Recording G2

Recordings may be needed to document agreements, analyze calls, or to be used in your systematic quality work

NICE Robotics

NICE is the market leader in process automation. That's why we've made sure their robots work with Telia ACE.

ACE Knowledge

AI and data-driven knowledge base and the source of relevant responses for your chatbot, smart FAQ, and internal agent support.

ACE SMS

In some cases, an SMS (or 10,000 SMS) is the best communication. Fast, easy, and efficient.

IVR SMS

Reduce the pressure on agents by sending tailored, helpful SMS directly from the speech response

ACE Interaction View

Follow the customer’s journey with access to all previous contacts in an easy-to-work archive

Interaction View API

Share valuable information from ACE for data-driven analytics and business development

Interaction analytics

Use data in your customer interactions to find patterns, underlying causes, and drive improvement

ACE Video

ACE Video for remote meetings and video chat is an easier alternative to software like Skype, Teams or Zoom for customer services who want to...

Google Dialogflow

With the power of Google Dialogflow under the hood of ACE, our customers can build world-class conversational interfaces.

Errand log

Create structure in cases and follow up the customer journey with ACE Errand Log. Powerful add-on for manual or automatic categorization

ACE Conversational IVR

An IVR that understands and routes correctly when the customer describes their case in their own words.

ACE Web API

Take ACE to the web for features such as showing current queue status or having visitors order callback directly on your site

ACE Conversational Hub

With ACE Conversational Hub you lay the foundation for the efficient customer service of the future.

ACE Screen Pop API

Save the agent's valuable time by automatically retrieving cases and customer data from ongoing interaction.

ACE Workitem API

Use the strength of ACE to create, control and follow up tasks quickly and smoothly

Calabrio WFM

The right number of employees with the right skills in the right place at the right time. It's no more complicated than that.

Brilliant

Integrate Brilliant's surveys with ACE and get the best of both. 

Boost.ai

Use the power of Boost.ai with ACE. Give your chatbot natural language skills and a seamless agent handover

Talkamatic TDM

Talkamatic’s dialog engine TDM creates the next generation of user centric Conversational AI today

ACE Callback

Let customers keep their place in queue or schedule a callback at a time that suits them

ACE Virtual Agent

Use the power of Google CCAI to trim customer service capabilities, create personalized self-serve services, and sharpen contact control

ACE Co-Browsing

Let the agent help the visitor with powerful screen-sharing in ACE Co-browsing

BankID

With our BankID adapter, it's easy to authenticate each contact. Either in dialogue with the agent, already in the IVR or both

ACE Campaign & Dialer

Import contact data and create flexible and efficient outbound telephony campaigns.

ACE Chat

ACE Chat covers all needs for text-based conversations.

ACE Chatbot

Easily create an automated customer meeting with chat and help as if there had been a human at the other end.

ACE Callback Online

Let the customer order callbacks on their own terms. Callback online simplifies the step from web or app to call.

ACE Email

As contact by email is so common we made sure it works really well in ACE