Telia ACE offers one of the most comprehensive CCaaS product portfolios in the industry, and spearheads the application of speech technologies and deep learning in the European CX market.
Telia ACE is a contact center solution that allows organizations in the private and public sectors to design optimal customer journeys with smooth conversations across channels. It ties together all customer communication, from traditional voice interactions to conversations in social or digital channels.
With 96 000 users, Telia ACE is a market leader in the Nordics and since the platform can be seamlessly integrated with most third-party platforms, it is a comprehensive solution that covers all aspects of the customer journey.
Telia ACE – a solid partner and leader in innovation
When Frost & Sullivan presented their report, the Frost Radar, on the European market for Contact Center as a Service (CCaaS), Telia ACE was highlighted as one of the most innovative players.
Telia ACE is the market leader in the Nordics with a comprehensive product portfolio for the customer meeting, including both technology and consulting services.
Frost & Sullivan emphasizes that Telia ACE has a strong strategic vision for the future and the ability to assist their customers to turn the innovative portfolio into business value.
Telia ACE is a technology leader in the CCaaS market
According to the SPARK Matrix analysis of the global contact center as service market, “Telia ACE, with a robust functional capability of its contact center as a service platform has secured strong ratings across the performance parameters of technology excellence and customer impact and has been positioned amongst the technology leaders in the 2021 SPARK Matrix of the Contact Center as a Service market.”
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