ACE News
Telia ACE 24 released with news for both the coach and the agent
Telia ACE 24 is here. It includes a number of big and small updates for increased usability, compatibility, and performance. For the growing Finnish market, it is good news that…
April 19, 2022
Frost & Sullivan rates Telia’s contact center solution one of the most innovative
Telia’s contact center solution Telia ACE has been named one of the most innovative when it comes to solutions for Contact Center as a Service, or CCaaS. World-renowned information and…
March 30, 2022
ACE 23 is here with many new features and improvements
Telia now launches ACE version 23 with several new features and improvements. Our web-based administration tool ACE Coach is gets much more useful with powerful management of IVR menus and…
December 16, 2021
HFAB wins Public Housing Sweden’s digitalisation award for knowledge base
Halmstads Fastighets AB, with its more than 11,000 apartments, is the largest player in Swedish municipality Halmstad's housing market. Now they have won Public Housing Sweden’s digitalisation award “Den vita…
November 17, 2021
Byggnads voice bots covered in Telekom Idag
The trade union Byggnads is working actively to modernise and improve service towards its more than 100,000 members. For that purpose, they are building smart voice and online services using…
November 8, 2021
Telekom Today asks Fredrik about self-service in the contact center
IVR and online self-service in various forms have been around for a long time. But as technology improves, so do the possibilities and self-service is still a hot topic. The…
September 23, 2021
ACE 22 is here with better callback, smarter knowledge management and more recording
ACE 22 has something for everyone. For example, the agent gets better directory searches and more control over storage rules. The administrator and coach get several small improvements for easier…
September 10, 2021
Frost & Sullivan: Visual Engagement is a driver for growth
Leading analyst and consulting firm Frost & Sullivan recently published a comprehensive report with research on VE, visual engagement, as an opportunity for growth in the customer experience space. The…
August 26, 2021
Telia ACE on the move in Finland
During first half of 2021, Telia ACE has passed several major milestones in Finland. Most importantly, we have signed contracts with 35 new customers. A significant increase and an effect…
June 8, 2021
Welcome to ACE & Friends with trade union Byggnads on May 28
ACE & Friends is a new concept where we let our customers share their stories, solutions and experiences with ACE. On Friday May 28, everyone who is curious about Telia…
May 19, 2021
Telia ACE featured in Google’s book on Cloud success stories
Telia is one of few select partners on the Google CCAI cloud platform. It is a partnership that allows us to deliver exceptional AI-boosted customer experience solutions. Now, you can…
May 7, 2021
Launch of ACE 21 with simplified Messenger interactions and Azure AD SSO
Today we release version 21 of Telia ACE. As usual the update adds a number of new features and enhancements. For organisations using Microsoft Azure Active Directory in the cloud,…
April 13, 2021
E.ON’s success with AI-powered self-service covered in industry media
Telekom Idag has published a comprehensive article on E.ON and their success in developing and improving customer service. A determined work where the the energy giant builds solutions that will…
March 25, 2021
Results from customer survey points out trends for 2021
During the ACE Customer Experience Weeks in November last year, we took the opportunity to once again ask our customers about future focus areas and priorities. Where are we at…
February 18, 2021
The Swedish Transport Agency stays at the forefront with Telia ACE
As previously reported, the Swedish Transport Agency has recently signed a major agreement for communication services with Telia. The agreement, which was signed after a procurement with tough requirements for…
January 21, 2021
ACE 20 brings chatbot history in ACE Interact and simplified administration
Just in time for the new year we released Telia ACE version 20. As usual, the new version includes a number of major and minor updates and improvements. Among the…
January 8, 2021
Gjensidige partners with Telia for customer care solution across Nordics
Nordic insurance group Gjensidige has chosen Telia’s customer care platform ACE for its customer services in Denmark, Norway and Sweden. The agreement is for a comprehensive future-proof solution with cutting-edge…
December 10, 2020
Martin & Servera picks Telia ACE
We are happy to welcome Martin & Servera as a new ACE client. As part of their journey towards a snappier customer experience, Martin & Servera sought a flexible cloud-based…
November 24, 2020
ACE Consultants on a mission in Germany
Two of our accomplished CX consultants, Monika Olsson and Mats Lundell, take their customer experience expertise to Germany. They are invited to hold a webinar titled ”Smart routing in reality…
November 16, 2020
Lerum municipality extends service using ACE Chatbot
The municipality of Lerum has agreed with Telia to introduce ACE Chatbot. The municipality's customer center, KomIn, which is the way in to contact the municipality, already uses the contact…
November 12, 2020
Sign up for ACE CX Weeks – 13 webinars you don’t want to miss
Join us and our friends when we talk about what works best, what are the hottest trends and where we are heading in the customer service industry. Every day…
October 20, 2020
City of Stockholm introduces chatbot for building permit questions
Telia and the unit for Building Permits at City of Stockholm, City Planning Office have agreed on the introduction of an ACE chatbot. The unit already uses the ACE platform…
October 6, 2020
ACE 19 steps up Mitel integration and makes life easier for the coach
Today we release a new iteration of ACE with several updates, both in our interfaces and under the hood. ACE 19 includes a number of enhancements for agents as well…
September 15, 2020
Subscribe to the ACE blog – insights on customer experience
Do you want to keep up with what’s happening in the customer service area? Get advice, best practices and case studies directly to your inbox? If so, the all new…
September 14, 2020
Freja eID e-identification partners with Telia
Verisec AB and Telia have signed a framework agreement that allows for all Telia Group companies to use the e-identification service Freja eID in various offerings. Freja eID+ is approved…
September 9, 2020
Telia in agreement with Hansel in Finland
Based on a competitive bidding process, the Finnish joint procurement authority Hansel, selected Telia as a supplier of telecommunications operator and communications service solutions for public sector. The framework agreement…
August 17, 2020
The Norrbotten regional public transport company assigns Telia for contact center
Länstrafiken Norrbotten, LTN, and Telia have signed an agreement. The regional transport company has selected Telia ACE as contact center platform and Touchpoint Plus for phone functionality. The solution was…
August 7, 2020
Five Uppland municipalities agree on Telia ACE
Telia won the procurement when Cassiopeia IT chose a contact center platform for five municipalities in Uppland county. Cassiopeia is a joint IT committee for the municipalities of Tierp, Östhammar,…
August 1, 2020
