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ACE 22 is here with better callback, smarter knowledge management and more recording

  • 1 min read

ACE 22 has something for everyone. For example, the agent gets better directory searches and more control over storage rules. The administrator and coach get several small improvements for easier and more efficient operation and the content editor in ACE Knowledge gets smoother workflows. The end user, our customers’ customers, get easier booking and rescheduling of callback appointments as well as a better video chat.

All adding up to real world customer experience improvements.