Release news
Release 26.1
ACE Release 26.1 Despite being a minor release, Telia ACE 26.1 contains some pretty significant updates. It adds call monitoring, a new video platform and sovereign cloud versions of our next generati…
Release 26
ACE Release 26 Telia ACE has released version 26 with many updates for evolving customer and agent experiences. Specifically, ACE 26 adds a completely reworked mobile agent experience in the app ACE T…
Release 25
Release 25 September 30, 2022, marks the release of Telia ACE version 25. As always, there are many useful updates. Many of them are in our browser-based administration tool ACE Coach that takes a big…
Release 24
Release 24 Telia ACE 24 is here. It includes a number of big and small updates for increased usability, compatibility, and performance. For the growing Finnish market, it is good news that Telia ACE 2…
Release 23
Release 23 Telia now launches ACE version 23 with several new features and improvements. Our web-based administration tool ACE Coach is gets much more useful with powerful management of IVR menus and …
Release 22.2
Release 22.2 Release 22.2 adds extra functionality to ACE Interact. ACE 22 has something for everyone. For example, the agent gets better directory searches and more control over storage rules. The ad…
Release 22
Release 22 ACE 22 has something for everyone. For example, the agent gets better directory searches and more control over storage rules. The administrator and coach get several small improvements for …
Release 21
Release 21 Today, April 13th 2021, we release version 21 of Telia ACE. As usual the update adds a number of new features and enhancements. For organisations using Microsoft Azure Active Directory in t…
Release 20
Release 20 As usual, the new version includes a number of major and minor updates and improvements. Among the major innovations in ACE 20, there is improved chatbot history management. The chatbot dia…
Release 19
Release 19 Today, 15 September 2020, we release a new iteration of ACE with several updates, both in our interfaces and under the hood. ACE 19 includes a number of enhancements for agents as well as f…
Release 18
Release 18 ACE Release 18 is here with updates to improve functionality and customer experience.
