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Apps, integrations and API:s

Create your perfect solution

Make it your own

Telia ACE grows with your needs. Use apps, integrations and API:s to make it your own. API:s from Telia ACE takes your contact center to a new level. Connect your CMS with ACE Interact, use the ACE Screen Pop API to simplify your agents’ workday and move and store your data with the Interaction View API.

Telia ACE original products like ACE To Go let you connect your experts with the contact center in a whole new way and our smart knowledge base have the answers your customer needs 24/7.

ACE Agent API

Tailor the agent’s work environment with integrations. The ACE Agent API enables integrations to be made between the contact center platform and the CRM system (or other supporting systems)…

ACE BookMe

Advisory meetings made easy. BookMe offers a simple booking process for the customer who can book personal meetings directly on the web. Available slots are displayed automatically and the calendar is…

ACE Callback online

Let the customer order dial-in on the web Callback makes the contact center easily available online, on the web, and in mobile apps. You choose how it should work and regardless of the model, it is a …

ACE Campaign & Dialer

Reach new customers. Many organizations need to contact a large number of people over the phone. This can be for sales campaigns, follow-ups, surveys or citizen information. By importing the…

ACE Chat

Convenient way to meet the customer online ACE Chat includes ready-made features that allow your customers to chat with your agents via web or app. It’s easy to customize the color and shape of the ch…

ACE Chatbot

Quick responses give satisfied customers The chatbot relieves agents by solving many common customer questions on its own. When necessary, the chatbot hands over the conversation t…

ACE Co-browsing

Screen-sharing made easy ACE Co-browsing makes it easier for the customer and agent to work together online. With the help of screen sharing, the customer and agent can browse together without the cus…

ACE Conversational Hub

Modular, flexible and cost-effective With ACE Conversational Hub, you take a holistic approach to AI and automation in customer service. A central hub with different interfaces enables components with…

ACE Conversational IVR

The easiest way to find your way in the speech response   The speech comprehension in ACE Conversational IVR makes it possible to identify hundreds of different intentions in your speech response. It …

ACE Email

Optimised email Would your customers like to contact you by email? ACE Email includes several features that make customers feel well taken care of. For example, intelligent text analysis and advanced …

ACE Facebook & Messenger

Meet customers where they are used to communicating With Telia ACE’s integrations with Facebook and Messenger, messages in those channels are handled in the same smooth and efficient way as …

ACE Interaction View

Easy access to past interactions Access to previous contacts in an easy-to-work archive increases the quality of the customer meeting. Reduce the risk of the customer having to repeat themselves or th…

ACE Knowledge

Smart knowledge in the customer meeting ACE Knowledge is the centrally located and maintained source of knowledge in your organization. Knowledge that can be used, in customized variants, internally a…

ACE Recording G2

Record and save as needed The ability to record calls is important for many companies and organizations. Ace Recording G2 allows for calls to be recorded to document interactions w…

ACE Screen Pop API

An API for a simpler everyday worklife A screen pop facilitates the agent’s everyday life, for example by picking up the customer’s case number from the email or phone call. It automatically opens the…

ACE SMS

A powerful SMS engine For short messages that the recipient benefits from right now, SMS is a hard-to-beat channel. A pling in the mobile and you have the discount code or booking details. The SMS fun…

ACE Survey

Understand your customers Customer preferences evolve over time and the world around us is in a constant state of change. ACE Survey lets you tap into the minds of the customers and the results provid…

ACE To Go

A mobile app for handling calls and callbacks on your smartphone With ACE To Go installed on your smartphone you have all main functions for handling calls in the ACE-powered contact center. Serve que…

ACE Video

A more personalized meeting with video Video calls and video chat in customer service are becoming increasingly popular. The meeting becomes more personal, and sometimes it makes it easier to show wha…

ACE Virtual Agent

A new kind of employee With ACE Virtual Agent, you take your customer experience to the next level. Let the best AI on the market answer customers’ most frequently asked questions or help them with se…

ACE Web API

Take ACE to the web The ACE Web API opens the ability to allow the end user to communicate securely with ACE on your website, to receive information and perform certain tasks. For example, you can vie…

ACE Workitem API

Manage everything in Telia ACE With ACE Workitem API you can take advantage of Telia ACE’s opportunities for prioritization, queue management and forward management of virtually any task. It doesn’t h…

BankID

Flexible authentication in all interactions BankID enables companies, organizations and authorities to identify and enter into agreements with private individuals on the Internet. BankID&nbs…

Boost.ai

Intgrate with market-leading bots Boost.ai is one of the market-leading virtual agent platforms in the Nordic region with advanced AI capabilities and an easy-to-work developer interface. If you use B…

Brilliant

Collect all survey mailings from the entire organization Our ready-made adapter for Brilliant’s survey tool makes it easy for companies to collect survey mailings from different sources throughout the…

Calabrio WFM

Optimal staffing at all times Staff who sit idle are an unnecessary cost, and conversely, understaffing leads to excessive waiting times. Both problems can cost the business dearly. With the help of T…

Errand log

Categorize with quality Do you need more detailed categorization and follow-up of the cases you handle? Do you find it difficult to classify errands, or do you want to analyze your different entrances…

Google Dialogflow

Market-leading AI under the hood Dialogflow, a google cloud service, makes it possible to build text and voice interfaces that communicate naturally with users and understand their needs. The strength…

Interaction Analytics

Visualize and understand the interactions Using the Interaction Analytics tool, you can use each interaction to work on the customer meeting of the future. To help you, you have, among other things, w…

Interaction View API

Move and store your most important data Ace API against Interaction View enables you to export content and data from interactions. This makes information from Interaction View available to other syste…

IVR SMS

The helpful speech response. With IVR SMS, it is easy to automatically send help or information, adapted to the customer’s case, directly from the voice response. The customer gets help right away ins…

Microsoft Teams with Telia ACE

Stay in line with your Microsoft strategy Expand the integration of Microsoft Teams across the entire organization to maximize its potential as a comprehensive tool for communication and collaboration…

Salesforce Adapter

Connect ACE Interact with Salesforce ACE Salesforce Adapter is a softphone widget that is opened as an app in Salesforce. It offers a part of the functionality found in ACE Interact along with other S…

Scrive eSign

Instant digital signatures Instead of sending papers to the customer, which you hope they sign and return, the customer can read through the document directly and sign during the conversatio…

Talkamatic TDM

Next generation conversational AI TDM from Talkamatic has built-in support for many of the dialog types that are making us humans so successful in communication towards a common goal. This enables Con…