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ACE Survey

Datadriven CX optimization

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Understand your customers

Customer preferences evolve over time and the world around us is in a constant state of change. ACE Survey lets you tap into the minds of the customers and the results provide you with valuable insights on customer satisfaction.

ACE Survey makes it easy to create and publish surveys. Follow up on your targets, for both individuals and for the contact center as a whole, and gather information that will help you improve customer service.

About ACE Survey

In short
  • Create surveys that can be distributed via web or SMS.
  • Evaluate the customer experience by analyzing the data you gather.
  • Provide individual agents with feedback on their customer interactions.
Details

Create and publish surveys

ACE Survey is a web based tool for creating and publishing surveys and for analysing the result of the answers. You may for example send out a survey to follow up KPIs, such as Net Promoter Score, or to gather feedback that will allow you to improve customer service.

Publishing options, text blocks, page breaks and a library of questions of different type lets you tailor surveys to collect exactly the information you want.