Skip to content

Understanding and adapting to the communication patterns of younger people

  • 4 min read

Anyone who interacts with customers or clients in any way, shape, or form, needs to understand the different communication styles and needs between different generations. If you assume that all your customers feel most comfortable using the telephone you risk losing those under 30 and… 

Optimizing sales and enhancing customer experiences: A conversation with Christian, our proactive CX consultant

  • 5 min read

Christian, you are part of our team of skilled CX-consultants, please tell us a bit about yourself and your area of expertise?  I am an incurable optimist who always believes that everything is possible, there are simply different degrees of difficulty to conquer. Early in my career, while studying, I became a telemarketer and 25 years later… 

Beata Nylén took the stage at Google’s generative AI Event, showcasing Telia’s solutions

  • 1 min read

In an event hosted by Google on the advancements in generative AI, Beata Nylén, Head of Conversational Solutions and Analytics at Telia, took stage to discuss Telia’s initiatives in generative AI. Although chatbots, IVR:s and smart knowledge bases are nothing new to Telia ACE, the… 

Conversation with an Experienced CX Consultant: Unlocking Valuable Insights

  • 3 min read

In the evolving world of customer service continuous learning is becoming increasingly essential. At Telia we combine efforts with our customers and offer the services of a team of professional consultants who bring new insights to organizations and its people. Recently, we had the privilege… 

Telia ACE and generative AI

  • 1 min read

Are you curious about what we at Telia ACE do in the field of generative AI? If so, you might be interested in a webinar we held recently. Anders Lindvall, Head of Product Design and Måns Molin, Product Manager AI and Self-Service hosted the webinar… 

Unlocking the future of customer service: Exploring ChatGPT and the customer meeting of the future

  • 1 min read

In today’s fast-paced and technologically driven world, customer service is evolving at an unprecedented rate. With the emergence of AI-powered conversational agents, businesses have a unique opportunity to revolutionize their contact centers and enhance customer experiences like never before. One such revolutionary technology is ChatGPT,…