ACE Chatbot powered by GPT is here! Get started using Generative AI, with low effort and full control. Transform your agents into superagents Our new AI-powered chatbot will speed up your customer interactions and simplify your agents’ lives. Find information faster, streamline onboarding and eliminate translations,…
Make systems work for you You’ve probably heard “Work smarter, not harder” more times than you can remember but somehow the phrase often seems to suggest that smarter really means harder. With Telia ACE Workitem we mean what we say with smarter. It’s all about…
Anyone who interacts with customers or clients in any way, shape, or form, needs to understand the different communication styles and needs between different generations. If you assume that all your customers feel most comfortable using the telephone you risk losing those under 30 and…
Christian, you are part of our team of skilled CX-consultants, please tell us a bit about yourself and your area of expertise? I am an incurable optimist who always believes that everything is possible, there are simply different degrees of difficulty to conquer. Early in my career, while studying, I became a telemarketer and 25 years later…
In an event hosted by Google on the advancements in generative AI, Beata Nylén, Head of Conversational Solutions and Analytics at Telia, took stage to discuss Telia’s initiatives in generative AI. Although chatbots, IVR:s and smart knowledge bases are nothing new to Telia ACE, the…
How has the generative AI wave that ChatGPT triggered last year changed the way businesses view and prioritize their goals and strategies? In line with our annual practice, we once again conducted our AI and employee engagement survey during this year’s edition of Telia ACE Roadshow.…
In the evolving world of customer service continuous learning is becoming increasingly essential. At Telia we combine efforts with our customers and offer the services of a team of professional consultants who bring new insights to organizations and its people. Recently, we had the privilege…
The Swedish trade union Handelsanställdas förbund (Handels) wanted their new web to strengthen their brand further and make it easier for visitors to find the right information and get issues solved. Together with Telia’s CX consultants Elin Olsson and Malin Örnberg they translated the demands…
Are you curious about what we at Telia ACE do in the field of generative AI? If so, you might be interested in a webinar we held recently. Anders Lindvall, Head of Product Design and Måns Molin, Product Manager AI and Self-Service hosted the webinar…
Making or rescheduling an appointment shouldn’t be a big deal. And making appointments online in an intuitive online system is considered basics in today’s customer experience. HK implemented Telia ACE’s BookMe, made significant time savings, and none of the members noticed a thing. HK is…
