Christian, you are part of our team of skilled CX-consultants, please tell us a bit about yourself and your area of expertise? I am an incurable optimist who always believes that everything is possible, there are simply different degrees of difficulty to conquer. Early in my career, while studying, I became a telemarketer and 25 years later…
How has the generative AI wave that ChatGPT triggered last year changed the way businesses view and prioritize their goals and strategies? In line with our annual practice, we once again conducted our AI and employee engagement survey during this year’s edition of Telia ACE Roadshow.…
During the Telia ACE Roadshow in the fall of 2022 we asked the participants a number of a curious questions about their focus areas, strategic technology choices and what they see as their primary challenges for the year to come. A few of the questions…
AI is really nothing new. But from having improved at a rather slow pace for many years, the development suddenly accelerated, and made a giant leap. The result is that we now have AI that the user would call “smart for real”. But even though…
How will the workday change as a result of the latest technological leaps in the AI field? And what does the future look like for those of us who work in customer service? The answer is that no one knows for certain yet, but most…
In the evolving world of customer service continuous learning is becoming increasingly essential. At Telia we combine efforts with our customers and offer the services of a team of professional consultants who bring new insights to organizations and its people. Recently, we had the privilege…
Are you curious about what we at Telia ACE do in the field of generative AI? If so, you might be interested in a webinar we held recently. Anders Lindvall, Head of Product Design and Måns Molin, Product Manager AI and Self-Service hosted the webinar…
The Swedish trade union Handelsanställdas förbund (Handels) wanted their new web to strengthen their brand further and make it easier for visitors to find the right information and get issues solved. Together with Telia’s CX consultants Elin Olsson and Malin Örnberg they translated the demands…
Making or rescheduling an appointment shouldn’t be a big deal. And making appointments online in an intuitive online system is considered basics in today’s customer experience. HK implemented Telia ACE’s BookMe, made significant time savings, and none of the members noticed a thing. HK is…
Each year at the trade show Kundeservicedagene, the prize for Norway’s best customer service is handed out. Winners are chosen in the banking, insurance, telephony, broadband, power, TV, and travel industries, as well as for best public organization. The winners are selected based on customer…