Telia now launches ACE version 23 with several new features and improvements. Our web-based administration tool ACE Coach is gets much more useful with powerful management of IVR menus and several minor updates that facilitate and streamline day-to-day administration in the contact center.
As part of ACE 23, we also present ACE Business Intelligence, our next generation web-based statistics and reporting tool. It comes with multiple standard sheets and dashboards that can be used out of the box or easily adapted to the specific needs of different organizations.
Even our most advanced bot, ACE Virtual Agent Premium, gets an upgrade thanks to Google’s latest features for better speech understanding and natural conversations in text and speech.