Telekom Idag has published a comprehensive article on E.ON and their success in developing and improving customer service. A determined work where the the energy giant builds solutions that will suit the customer and flows that can be used in multiple channels.
Telia is a partner in both staffed customer service and AI-driven self-service in IVR and chatbots.
The full article can be found at the Telekom Idag website Eons chatbot och talsvar får kunderna att välja självservice.
A (sort of) English version is provided by Google Translate.