September 30 marks the release of Telia ACE version 25. As always, there are many useful updates. Many of them are in our browser-based administration tool ACE Coach that takes a big step forward. It now includes routing rule management and very powerful functionality for building, maintaining and fine-tuning IVR call flows.
Our agent tool ACE Interact gets functionality for, among other things, viewing and editing current day schedule for callback appointments. A feature that typically will benefit health care centers or other operations with extensive use of scheduled callbacks.
Organizations running Telia ACE together with Salesforce or Microsoft Dynamics CRM systems will be happy to see our updated adapters that provide much of the ACE Interact functionality as integrated widgets.