ACE Digital Roadshow – Virtual Event in Swedish
We’re excited to invite you to the most exciting customer service event that’s happening this fall: Telia ACE Roadshow 2023. There will be an entertaining mix of customer cases, smart solutions, demos of new functionalities, market trends and best of all? You don’t need to travel to attend as we broadcast the roadshow.
We promise you plenty of insights and inspiration that will benefit your organization turning them into reality.
Sessions are held in Swedish.
Did you miss the event? No worries, we recorded it for you!
- Language: Swedish
Hourly Schedule
Agenda
- 13:00 - 13:05
- Welcome to The Telia ACE Digital Roadshow
- Malin Örnberg welcomes you to this year’s Telia ACE Roadshow.
-
Speakers:
Malin Örnberg
- 13:05 - 13:25
- News and trendspotting
- Emma Berglund and Mathias Johansson guide you through the lates trends within the contact center industry with focus on conversational AI and chat bots.
-
Speakers:
Emma Berglund
- 13:25 - 13:45
- News in the Telia ACE Portfolio
- Hans Nahringabuer lets you in on the latest releases in the ACE portfolio.
-
Speakers:
Hans Nahringbauer
- 13:45 - 14:05
- ACE To Go and ACE Video
- Elin Olsson presents where we are at with ACE To Go and ACE Video
-
Speakers:
Elin Olsson
- 14:05 - 14:10
- Short break
- 14:10 - 14:15
- Welcome back
- Malin Örnberg welcomes you back to the webinar.
-
Speakers:
Malin Örnberg
- 14:15 - 14:45
- Telia ACE and AI
- Lena Erlandsson, Head of Telia ACE Product Management, focuses on how you can use the power of AI in your contact center. Amanda Hansson gives you a demonstration of how you can use AI in your contact center.
-
Speakers:
Lena Erlandsson
- 14:45 - 15:00
- Summary
- Malin Örnberg summarizes the afternoon.
Malin Örnberg
Customer Success Specialist
