Unlock efficiency: Streamline your work across multiple systems with Telia ACE

Welcome to our webinar designed to help you streamlining your workflow when dealing with multiple systems in your contact center. If your agents face challenges such as logging into various platforms, struggling with contact and case management, or prioritizing between crucial tasks, this webinar is tailor-made for you.

Watch the recording

Special Presentations

Transportstyrelsen’s Use Case: Gain insights as Transportstyrelsen shares how they optimized their workflow using our integrated solution.

Arbetsförmedlingen’s Success Story: Learn from Arbetsförmedlingen as they present their use case on efficient task prioritization and management.

Key challenges we address during the webinar:

Queue hassles: Agents spending precious time logging in and out of different systems to handle queues? We’ve got a solution!

Contact overload: Difficulty keeping track of contacts and cases across diverse channels? Let us guide you through seamless management.

Priority puzzles: Trouble prioritizing important customers and cases? Discover efficient strategies to ensure quick feedback.

SLA dilemmas: Struggling to meet SLA goals and uphold customer promises? We’ll show you real-time solutions for delivery times and quality.

Opportunity risks: Worried about missing business opportunities or creating unnecessary duplicate work? Stay ahead with timely task management.

Don’t miss out on this opportunity to transform your work processes. The webinar is free, and we can’t wait to meet you online!

Please note that the webinar is presented in Swedish only.