Telia ACE for the agent experience
Welcome to a new era of efficient and effortless customer interactions.
ACE Coach and other tools to make your life easier
Discover ACE Coach. ACE Coach is a new web-based administration interface for the ACE suite. It is designed to be easy to use and to give you full control over your business.
Some of the key benefits of ACE Coach:
- Simpler and faster administration
- Increased flexibility
- Improved security
- Increased user-friendliness
Staff who sit idle are an unnecessary cost, and conversely, understaffing leads to excessive waiting times. Both problems can cost the business dearly. With the help of Telia ACE open interfaces for staffing optimization, it is easy to use all the data available in the system to staff correctly. The right information is a prerequisite for optimizing for both service and costs.
Telia is a partner with Calabrio (formerly Teleopti) and Telia ACE has a ready-made adapter for their WFM (work force management) that includes everything you need to optimize staffing, staff, and customer service throughout your business. Calabrio WFM is in our cloud just like Telia ACE.
Workforce Management with Calabrio
ACE Campaign & Dialer
Reach new customers. Many organizations need to contact a large number of people over the phone. This can be for sales campaigns, follow-ups, surveys or citizen information. By importing the contact information into Telia ACE, the agent does not need to dial any numbers…
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Calabrio WFM
Optimal staffing at all times Staff who sit idle are an unnecessary cost, and conversely, understaffing leads to excessive waiting times. Both problems can cost the business dearly. With the help of Telia ACE open interfaces for staffing optimization, it is easy to use all the data available in the …
Read More