ACE Operator
ACE Interact with operator possibility
Offer quick and professional services
Imagine a seamless system where your customers or citizens can swiftly connect with the right person or function within your organization.
No more frustrating transfers or lost inquiries – just swift, efficient communication.
Handle all types of incoming contacts, whether it’s a query, a request, or an urgent matter, using ACE web-based operator tool
About ACE Operator
In short
- Operators and agents share one solution
- Easy-to-use web-based, graphical interface
- Stay organized with operator information and easily access details about colleagues, departments, or processes to handle the calls more efficiently
- Flexibility in workplace setup, customize the work area
- Effortlessly find contacts with an integrated Directory Search
- Work faster with keyboard shortcuts
Details
Challenge
- High volume of incoming calls
- Extensive queueing and missed calls leading to lost business opportunities
- Higher costs when working in dual platforms
Solution
- Operator functionality integrated into the ACE platform
- Easy and efficient handling of incoming calls
- Faster response time with advanced search capabilities
- Easy to find the right person or department to route to
Effects
- Simplified call handling = time saved
- Enhanced search capabilities = quicker transfer of calls
- Flexible operators that can work from anywhere
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