ACE Operator
ACE Interact with operator possibility
Offer quick and professional services
Imagine a seamless system where your customers or citizens can swiftly connect with the right person or function within your organization.
No more frustrating transfers or lost inquiries – just swift, efficient communication.
Handle all types of incoming contacts, whether it’s a query, a request, or an urgent matter, using ACE web-based operator tool
About ACE Operator
In short
- Operators and agents share one solution
- Easy-to-use web-based, graphical interface
- Stay organized with operator information and easily access details about colleagues, departments, or processes to handle the calls more efficiently
- Flexibility in workplace setup, customize the work area
- Effortlessly find contacts with an integrated Directory Search
- Work faster with keyboard shortcuts
Details
Challenge
- High volume of incoming calls
- Extensive queueing and missed calls leading to lost business opportunities
- Higher costs when working in dual platforms
Solution
- Operator functionality integrated into the ACE platform
- Easy and efficient handling of incoming calls
- Faster response time with advanced search capabilities
- Easy to find the right person or department to route to
Effects
- Simplified call handling = time saved
- Enhanced search capabilities = quicker transfer of calls
- Flexible operators that can work from anywhere
Sign up to our newsletter
Telia ACE is all about making conversations flow. Sign up to our newsletter and never miss out on the latest news and insights.
