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Welcome to Telia ACE – the number one contact center solution in the Nordic region

Telephony is dead. Or is it, really?

Telephony is dead. Or is it, really?

While AI-powered chatbots might be the latest trend in customer service, it’s far from the end…

Telia ACE: Facilitating better healthcare availability

Telia ACE: Facilitating better healthcare availability

Did you know that under the Swedish healthcare guarantee, you have the legal right to be contacted b…

Beata Nylén took the stage at Google’s generative AI Event, showcasing Telia’s  solutions

Beata Nylén took the stage at Google’s generative AI Event, showcasing Telia’s solutions

In an event hosted by Google on the advancements in generative AI, Beata Nylén, Head of Conversation…

Make systems work for you with Telia ACE Workitem

Make systems work for you with Telia ACE Workitem

Make systems work for you You’ve probably heard “Work smarter, not harder” more ti…

Understanding and adapting to the communication patterns of younger people

Understanding and adapting to the communication patterns of younger people

Anyone who interacts with customers or clients in any way, shape, or form, needs to understand the d…

Optimizing sales and enhancing customer experiences: A conversation with Christian, our proactive CX consultant

Optimizing sales and enhancing customer experiences: A conversation with Christian, our proactive CX consultant

Christian, you are part of our team of skilled CX-consultants, please tell us a bit&n…

Telia ACE customer Sbanken awarded best customer service

Each year at the trade show Kundeservicedagene, the prize for Norway’s best customer service is handed out. Winners are chosen in the banking, insurance, telephony, broadband, power, TV, and travel industries, as well as for best public organization. The winners are selected based on customer feedback, rather than a jury.

We understand your business

Telia ACE has been the number one choice for businesses and organizations when choosing a new contact center solution. Why? We could say that it’s because of our inhouse developing teams, our partnership with companies like Google and Microsoft but that’s not it.

We understand you and your needs – and we have the solutions you need whether you run a small business or one of the largest organizations in the Nordics.

Market leader

With than 350 million interactions yearly and 100 000 daily users, Telia ACE is the market leader in the Nordics. The platform integrates seamlessly with most third-party platforms, to cover all aspects of the customer journey. 

Top notch consulting

Frost & Sullivan described Telia ACE as a solution with the perfect balance between technology innovation and human touch in their European CCaaS-report 2021.

On the forefront

Telia ACE spearheads the application of speech technologies and deep learning in the European CX market. Telia ACE is also one of a few select Google CCAI-partners. 

Data-driven development

The contact center is gaining a more strategic role in all organizations, because this is where the data and competence to analyze it is located. With Telia ACE you have the tools you need to become a a catalyst for insight driven organizational development, and to achieve a successful digital transformation for higher efficiency and a better member experience. 

Seamless omnichannel experience

All information at your fingertips

In organizations that are becoming increasingly complex , and with citizens with a wide range of queries, it is impossible for anyone to have all the answers to all the questions. A smart knowledge base makes it easy to maintain an updated version of all frequently asked questions that may be needed in the call, chat, or meeting with a member.

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