Telia ACE for telephony and recording

Welcome to a new era of efficient and effortless customer interactions.

Powerful tools and functions

Telia ACE offers a robust suite of telephony tools designed to enhance customer interactions. Telia ACE is equipped with an Interactive Voice Response (IVR) system that understands customer descriptions in their own words, eliminating the need for complex menu navigation. This feature allows for precise, task-based call routing, optimizing the match between the customer’s issue and the agent’s skill.

Telia ACE also supports full Computer Telephony Integration (CTI) functionality in ACE Interact for mobile extension in MX-ONE, a communication platform used by many large organizations. This integration ensures seamless communication across channels, enhancing both customer satisfaction and operational efficiency.

Whether you’re handling a single call or managing thousands, Telia ACE’s telephony tools are designed to provide a smooth, efficient, and high-quality communication experience.

ACE SIP Connect

Enables flexible and secure connectivity ACE SIP Connect enables telephony connectivity from Telia ACE to your company’s telephony infrastructure. Connect over Internet or via private MPLS networks. ACE SIP Connect SIP trunk capability supports all major brands of PBX:s and SBC:s. ACE SIP Conn…

ACE Operator

Offer quick and professional services Imagine a seamless system where your customers or citizens can swiftly connect with the right person or function within your organization. No more frustrating transfers or lost inquiries – just swift, efficient communication. Handle all types of i…

Microsoft Teams with Telia ACE

Stay in line with your Microsoft strategy Expand the integration of Microsoft Teams across the entire organization to maximize its potential as a comprehensive tool for communication and collaboration. Microsoft Teams offers a versatile platform that goes beyond traditional messaging, allowing seaml…

ACE Callback online

Let the customer order dial-in on the web Callback makes the contact center easily available online, on the web, and in mobile apps. You choose how it should work and regardless of the model, it is a seamless experience for the customer who does not have to wait in a phone queue. Cho…

ACE Campaign & Dialer

Reach new customers. Many organizations need to contact a large number of people over the phone. This can be for sales campaigns, follow-ups, surveys or citizen information. By importing the contact information into Telia ACE, the agent does not need to dial any numbers…

ACE Recording G2

Record and save as needed The ability to record calls is important for many companies and organizations. Ace Recording G2 allows for calls to be recorded to document interactions with customers, whether it’s coaching employees, documenting business deals, or threatening…

ACE Interaction View

Easy access to past interactions Access to previous contacts in an easy-to-work archive increases the quality of the customer meeting. Reduce the risk of the customer having to repeat themselves or that it is unclear what has been said in previous meetings or when you actually talked to each other l…

IVR SMS

The helpful speech response. With IVR SMS, it is easy to automatically send help or information, adapted to the customer’s case, directly from the voice response. The customer gets help right away instead of waiting in line for a free agent. And the agents get fewer calls with the same basic questio…