Speaker
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Jutta Billström
Telia ACE Forum: Trade Union
It is time for the autumn Trade Union Forum, which will once again be held at Telia’s headquarters in Solna.
We have an exciting morning planned with a focus on generative AI. Several associations have already had time to test the new AI technology and they will share their insights and experiences.
We also have with us our competent statistics expert Jutta Billström who will hold the second part of the day where we will focus on reporting/statistics.
As usual, we leave the last part of the agenda open for you to brainstorm ideas and thoughts with each other. The opportunity to mingle and meet colleagues is also given during breakfast and lunch.
The Telia ACE Forum is a series of events where Telia ACE users can learn about the latest trends in the contact center world. Our Telia ACE experts share their knowledge at every event, so you can make the most of your Telia ACE investment. The Telia ACE Forum is exclusive to our customers.
- Language: Swedish
Hourly Schedule
Program
- 8.30 - 9.00
- Welcome
- Welcome to start the day with a breakfast sandwich and coffee
- 9.00 - 9.15
- Intro
- We welcome you to the autumn trade union forum
- 9.15 - 10.00
- Generative AI
- We introduce you to generative AI and present what customers have already done
- 10.00 - 10.30
- Coffee
- 10.30 - 11.15
- Statistics and reporting
- Jutta Billström from Telia shares her knowledge on statistics and reporting
- 11.15 - 12.00
- Open discussion
- The floor is yours!
- 12.00 - 12.45
- Lunch
- Please join us for lunch!
