Telia ACE release 29 Updates to let adminstrators, operators and agents create even better customer experience September 23, 2024 Telia launches ACE 29 with a number of improvements that will help org…

Telia ACE release 28 New browser based administration features, added recording capabilities and more. March 04, 2024 Telia launches ACE 28 with a number of improvements for agents, administrators and…

ACE Release 27.0.2 Operator functionality in ACE Interact November 10, 2023 New and updated features Operators are a user group that need fast functionality for their main work task, that is finding p…

ACE Release 27 Handy video features, browser-based campaign management and more October 03, 2023 Telia launches ACE 27 with many updates to online widgets, browser-based tools for administration, cont…

ACE Release 26.1 Despite being a minor release, Telia ACE 26.1 contains some pretty significant updates. It adds call monitoring, a new video platform and sovereign cloud versions of our next generati…

ACE Release 26 Telia ACE has released version 26 with many updates for evolving customer and agent experiences. Specifically, ACE 26 adds a completely reworked mobile agent experience in the app ACE T…

Release 25 September 30, 2022, marks the release of Telia ACE version 25. As always, there are many useful updates. Many of them are in our browser-based administration tool ACE Coach that takes a big…

Release 24 Telia ACE 24 is here. It includes a number of big and small updates for increased usability, compatibility, and performance. For the growing Finnish market, it is good news that Telia ACE 2…

Release 23 Telia now launches ACE version 23 with several new features and improvements. Our web-based administration tool ACE Coach is gets much more useful with powerful management of IVR menus and …

Release 22.2 Release 22.2 adds extra functionality to ACE Interact. ACE 22 has something for everyone. For example, the agent gets better directory searches and more control over storage rules. The ad…

Release 22 ACE 22 has something for everyone. For example, the agent gets better directory searches and more control over storage rules. The administrator and coach get several small improvements for …

Release 21 Today, April 13th 2021, we release version 21 of Telia ACE. As usual the update adds a number of new features and enhancements. For organisations using Microsoft Azure Active Directory in t…

Release 20 As usual, the new version includes a number of major and minor updates and improvements. Among the major innovations in ACE 20, there is improved chatbot history management. The chatbot dia…

Release 19 Today, 15 September 2020, we release a new iteration of ACE with several updates, both in our interfaces and under the hood. ACE 19 includes a number of enhancements for agents as well as f…

Release 18 ACE Release 18 is here with updates to improve functionality and customer experience.