E.ON has extensive experience with working purposefully with cutting-edge technology to streamline and improve the quality of its customer service whether by phone or in digital channels. One of the latest innovative inventions is a specialized chatbot that re-uses IVR logic to help customers asking…
We are happy to welcome Martin & Servera as a new ACE client. As part of their journey towards a snappier customer experience, Martin & Servera sought a flexible cloud-based platform to manage contacts, both in the traditional phone channel but also for the different…
The municipality of Lerum has agreed with Telia to introduce ACE Chatbot. The municipality’s customer center, KomIn, which is the way in to contact the municipality, already uses the contact center platform Telia ACE. Now they go ahead and introduce a chatbot to quickly answer…
Telia and the unit for Building Permits at City of Stockholm, City Planning Office have agreed on the introduction of an ACE chatbot. The unit already uses the ACE platform to manage phone contacts with residents and now takes a step towards the customer experience…
”My very first summer job was at Telia in 1994, and although I’ve had the privilege of working in many different positions since then, I have stayed true to the telecom industry all this time”, says Emma Berglund. She works as a project manager and…
Verisec AB and Telia have signed a framework agreement that allows for all Telia Group companies to use the e-identification service Freja eID in various offerings. Freja eID+ is approved for the official quality seal “Swedish e-identification”. Freja eID can be used for identification and…
“We’ve never gotten any complaints from blind people, so I think we’re in pretty good shape.” I’m an accessibility specialist, and I hear this from time to time from clients. Extra much so this last year, since a new legislation requires all public sector websites,…
Based on a competitive bidding process, the Finnish joint procurement authority Hansel, selected Telia as a supplier of telecommunications operator and communications service solutions for public sector. The framework agreement signed with Hansel is valid until 2024. It covers approximately 175,000 mobile subscriptions as well…
Länstrafiken Norrbotten, LTN, and Telia have signed an agreement. The regional transport company has selected Telia ACE as contact center platform and Touchpoint Plus for phone functionality. The solution was put into operation at the end of May. LTN has 20 administrators working in Telia…
Telia won the procurement when Cassiopeia IT chose a contact center platform for five municipalities in Uppland county. Cassiopeia is a joint IT committee for the municipalities of Tierp, Östhammar, Älvkarleby, Knivsta and Heby with the aim of “enabling better coordination of resources, reducing vulnerability…
