Apps, integrations and API:s

Tailor the agent’s work environment with integrations. The ACE Agent API enables integrations to be made between the contact center platform and the CRM system (or other supporting systems)…

Advisory meetings made easy. BookMe offers a simple booking process for the customer who can book personal meetings directly on the web. Available slots are displayed automatically and the calendar is…

Let the customer order dial-in on the web Callback makes the contact center easily available online, on the web, and in mobile apps. You choose how it should work and regardless of the model, it is a …

Reach new customers. Many organizations need to contact a large number of people over the phone. This can be for sales campaigns, follow-ups, surveys or citizen information. By importing the…

Convenient way to meet the customer online ACE Chat includes ready-made features that allow your customers to chat with your agents via web or app. It’s easy to customize the color and shape of the ch…

Quick responses give satisfied customers The chatbot relieves agents by solving many common customer questions on its own. When necessary, the chatbot hands over the conversation t…

Screen-sharing made easy ACE Co-browsing makes it easier for the customer and agent to work together online. With the help of screen sharing, the customer and agent can browse together without the cus…

Modular, flexible and cost-effective With ACE Conversational Hub, you take a holistic approach to AI and automation in customer service. A central hub with different interfaces enables components with…

The easiest way to find your way in the speech response   The speech comprehension in ACE Conversational IVR makes it possible to identify hundreds of different intentions in your speech response. It …

Optimised email Would your customers like to contact you by email? ACE Email includes several features that make customers feel well taken care of. For example, intelligent text analysis and advanced …

Meet customers where they are used to communicating With Telia ACE’s integrations with Facebook and Messenger, messages in those channels are handled in the same smooth and efficient way as …

Easy access to past interactions Access to previous contacts in an easy-to-work archive increases the quality of the customer meeting. Reduce the risk of the customer having to repeat themselves or th…

Smart knowledge in the customer meeting ACE Knowledge is the centrally located and maintained source of knowledge in your organization. Knowledge that can be used, in customized variants, internally a…

Offer quick and professional services ​ Imagine a seamless system where your customers or citizens can swiftly connect with the right person or function within your organization.​ No more frustra…

Record and save as needed The ability to record calls is important for many companies and organizations. Ace Recording G2 allows for calls to be recorded to document interactions w…

An API for a simpler everyday worklife A screen pop facilitates the agent’s everyday life, for example by picking up the customer’s case number from the email or phone call. It automatically opens the…

Enables flexible and secure connectivity ACE SIP Connect enables telephony connectivity from Telia ACE to your company’s telephony infrastructure. Connect over Internet or via private MPLS netwo…

A powerful SMS engine For short messages that the recipient benefits from right now, SMS is a hard-to-beat channel. A pling in the mobile and you have the discount code or booking details. The SMS fun…

Understand your customers Customer preferences evolve over time and the world around us is in a constant state of change. ACE Survey lets you tap into the minds of the customers and the results provid…

A mobile app for handling calls and callbacks on your smartphone With ACE To Go installed on your smartphone you have all main functions for handling calls in the ACE-powered contact center. Serve que…

A more personalized meeting with video Video calls and video chat in customer service are becoming increasingly popular. The meeting becomes more personal, and sometimes it makes it easier to show wha…

A new kind of employee With ACE Virtual Agent, you take your customer experience to the next level. Let the best AI on the market answer customers’ most frequently asked questions or help them with se…

Take ACE to the web The ACE Web API opens the ability to allow the end user to communicate securely with ACE on your website, to receive information and perform certain tasks. For example, you can vie…

Manage everything in Telia ACE With ACE Workitem API you can take advantage of Telia ACE’s opportunities for prioritization, queue management and forward management of virtually any task. It doesn’t h…

Flexible authentication in all interactions BankID enables companies, organizations and authorities to identify and enter into agreements with private individuals on the Internet. BankID&nbs…

Intgrate with market-leading bots Boost.ai is one of the market-leading virtual agent platforms in the Nordic region with advanced AI capabilities and an easy-to-work developer interface. If you use B…

Collect all survey mailings from the entire organization Our ready-made adapter for Brilliant’s survey tool makes it easy for companies to collect survey mailings from different sources throughout the…

Optimal staffing at all times Staff who sit idle are an unnecessary cost, and conversely, understaffing leads to excessive waiting times. Both problems can cost the business dearly. With the help of T…

Categorize with quality Do you need more detailed categorization and follow-up of the cases you handle? Do you find it difficult to classify errands, or do you want to analyze your different entrances…

Market-leading AI under the hood Dialogflow, a google cloud service, makes it possible to build text and voice interfaces that communicate naturally with users and understand their needs. The strength…

Visualize and understand the interactions Using the Interaction Analytics tool, you can use each interaction to work on the customer meeting of the future. To help you, you have, among other things, w…

Move and store your most important data Ace API against Interaction View enables you to export content and data from interactions. This makes information from Interaction View available to other syste…

The helpful speech response. With IVR SMS, it is easy to automatically send help or information, adapted to the customer’s case, directly from the voice response. The customer gets help right away ins…

Stay in line with your Microsoft strategy Expand the integration of Microsoft Teams across the entire organization to maximize its potential as a comprehensive tool for communication and collaboration…

Connect ACE Interact with Salesforce ACE Salesforce Adapter is a softphone widget that is opened as an app in Salesforce. It offers a part of the functionality found in ACE Interact along with other S…

Instant digital signatures Instead of sending papers to the customer, which you hope they sign and return, the customer can read through the document directly and sign during the conversatio…

Next generation conversational AI TDM from Talkamatic has built-in support for many of the dialog types that are making us humans so successful in communication towards a common goal. This enables Con…